On Tuesday, March 14, 2023 Cogeco customers in Essex, Leamington, Kingsville, LaSalle, and Windsor lost their internet. Since 911 services were also affected, Cogeco recommended that customers have an alternate phone in case of emergency.
It was later determined that the problem had been caused when a fiber was cut between Essex and Leamington during construction in the area. After Cogeco completed repairs, service began to return progressively to Cogeco customers.
For any of their customers remaining without internet, Cogeco recommends resetting their modem with a small pin, pressing and holding the reset button at the back of the modem for 3 seconds. Service should be restored within 5 minutes of the reset. If this isn’t successful. Cogeco asks customers to contact them for further assistance.
[Update – 7:30 PM]
We have completed the repairs on the damaged fibre; you should progressively see your services coming back. If you are still without Internet, try resetting your modem. Using a small pin, press and hold the reset button on the back of the… https://t.co/ErruKwtmfK
— Cogeco (@cogeco) March 14, 2023
There are many safeguards to prevent this from happening. “call before you dig” Ontario One locates, Gtel, every municipality and company with underground services have processes to locate underground wires, gas line and water , including cogeco.
No construction or dig is aloud with out it. There should be some further public transparency with customers as to who, did what and when?
I have recently been involved and held up a construction job for potentially 8 weeks waiting fir locates, maybe the real problem is the locates are not getting done by each company in timely manner ?
This could have been more serious like a gas or hydro line, there should be more details shared.
Transparency and traceability teach transformation.