The CRTC is removing fees that make it harder for Canadians to change or cancel Internet and cellphone plans.
Recent changes to the Telecommunications Act require the CRTC to put new consumer protection measures in place.
As part of this work, the CRTC held a public consultation to better understand how fees can prevent Canadians from switching plans. The CRTC heard a wide range of perspectives, including from individuals, consumer groups, and service providers.
Based on the public record, the CRTC is eliminating extra fees to activate, change, or cancel a plan. This will give consumers more flexibility to manage their plans and take advantage of better offers without worrying about unexpected costs.
This decision is one of many actions underway to give Canadians more control over their Internet and cellphone services.
In the coming months, the CRTC will make it easier for consumers to shop for, compare, and choose the plans that are best for them. The CRTC will also review its consumer protection codes in a future public consultation, with the goal of simplifying and combining them into one code.
Click here to find out more about the CRTC’s Consumer Protections Action Plan.